Returns accepted if :
● Unused, undamaged
● Requested within 7 days
● Original box & packaging included
Returns not accepted for :
● Customized or personalized silver roses for anniversary
● Bulk/event orders
● Damage after delivery
Exchanges available under same conditions.
Refunds processed within 5–7 working days to original payment method.
We ensure every gold preserved rose, silver rose keepsake, rose gold collectible rose, and
platinum rose collectible is carefully inspected before shipping.
If a customer places an order and cancels it within minutes, a payment gateway charge (Razorpay transaction fee) will be deducted from the refund amount. This deduction is necessary as payment gateways charge fees for both the transaction and the refund process, which are non-refundable to us. Refunds (after applicable deductions) will be processed within 5–7 working days through the original payment mode.